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FREQUENTLY ASKED QUESTIONS

FAQ'S ABOUT THE SCULPTING WANDS

 

WHAT ARE THE SCULPTING WANDS?

The Sculpting Wands are a revolutionary product in advanced skin care. It is the first all-in-one product and device that solves a universal skin aging problem we can all relate to.

It is the best option for non invasive, safe and effective sculpting of the areas of the neck and face.  It is a serum within a special wand applicator, similar to a roller-ball. The wand is airless and has an antimicrobial tip to maintain the purity of the ingredients during use.

WHAT IS THE NECK,CHIN AND JAWLINE SCULPTING WAND?

The Neck, Chin and Jawline Sculpting Wand contains a serum with active ingredients to firm, tighten and lift the areas of the neck, chin and jawline.  Each application delivers a measured dose (104 doses per wand) and allows you to target the problem areas.

WHAT IS THE INSTANT FACIAL SCULPTING WAND?

The Instant Facial Sculpting Wand serum contains active ingredients to firm, tighten and smooth the areas of the face including the eyes, forehead, lip, nasolabial folds, and the cheeks. It holds approximately 100 doses, approximately a one month’s supply, if used morning and evening.

WHAT IS THE DIFFERENCE BETWEEN THE TWO WANDS?

There are different ingredients within the wands. The Instant Facial serum is specifically designed to not irritate the delicate skin around the eyes and the lips. There are also relaxants in the Instant Facial Wand that are opposite of what you would want to use on your neck, chin or jawline where you would need tightening and lifting.

The Neck, Chin and Jawline Sculpting Wand we do not recommend for the face as it is a more aggressive formula and not suited for the thinner skin of the eyes and forehead.

But they both use the same unique macro-sphere delivery system and employ the same peptides as found in healthy skin to achieve the best results.

HOW DO THE SCULPTING WANDS WORK?

The Sculpting Wand utilizes encapsulated time-released concentrated ingredients that, through the unique sphere delivery system, targets the problem areas and remains on the upper dermis to maintain and deliver results immediately and over time.

HOW LONG DO THE EFFECTS LAST?

The serums tightens and firms for several hours but with continued use you will see cumulative benefits to the skin. It hydrates and provides ingredients to build collagen and smooth the skin over time. We recommend morning and bedtime applications.

IS THE PRODUCT SAFE?

The Spencer Barnes LA Sculpting Wands are an advanced scientific formulation which uses only the highest quality FDA approved ingredients which have been rigorously safety tested.

The face and neck are sensitive areas and as such, individuals are likely to experience anything from a mild tingling sensation to a warm feeling. This is normal and will subside quickly.

Skin will begin to desensitize and the initial tingling and warmth will cease after the first few days of use. If the sensation becomes uncomfortable remove with lukewarm water, let the skin rest and try a small amount of product.

IS THE PRODUCT SAFE FOR WOMEN BREASTFEEDING OR PREGNANT?

We always recommend consulting with your healthcare provider.

WHY DON’T I FEEL ANY TINGLING OR HEAT SENSATION WHEN APPLYING?

Everyone experiences the serum differently. Depending on other skincare products you have used, your skin could be desensitized to feeling certain ingredients, it also depends on one’s skin sensitivities.  If you do not feel any sort of tingling or heat, that does not mean that the product isn’t working as the ingredients and macro-spheres are still being absorbed into the skin and going to work.

WHY ISN’T SERUM DISPENSING FROM MY SCULPTING WAND?

Please sit your Sculpting Wand tip side down for a few minutes, then press firmly but slowly a number of times to get the serum flowing again. Best practice is to store your Sculpting Wands tip side down.

IF THE PRODUCTS ARE GLUTEN FREE, WHY DOES IT INCLUDE HYDROLYZED WHEAT PROTEIN?

All our ingredients are laboratory tested to ensure they meet strict FDA standards.

We meet the FDA criteria and have certification as Gluten Free. The FDA currently defines any item having less than 20 ppm of gluten can be certified as Gluten Free.

CAN I APPLY THE WANDS ON OTHER PARTS OF MY BODY?

Our products are formulated and tested to be used on the specific areas they are intended for, therefore we do not recommend using the wands on other parts of the body.

CAN I REFILL THE SCULPTING WANDS?

The Sculpting Wand device is manufactured as as single unit and cannot be refilled.

SHOULD I BE USING THE INSTANT FACIAL SCULPTING WAND ALL OVER MY FACE?

No, unlike the Neck, Chin and Jawline Sculpting Wand (which is used all over neck/chin/jaw area). You are to use the Instant Facial Wand on certain areas you would like to treat. The product will run out very fast if you used it as a full face serum. It is highly concentrated, and you do not need much per area.

CAN I WEAR MAKEUP OR ANY OTHER CREAMS AFTER APPLYING?

We recommend you use the product on fresh cleansed, dry skin. Wait 5-10 min for product to fully absorb, and then you can apply any additional skincare, makeup, and sunscreen.

WHAT ARE THE INGREDIENTS IN THE SCULPTING WANDS?

The Sculpting Wands are Fragrance Free, Paraben Free, Gluten Free and 100% Vegan.

To see a complete list of the ingredients for the Neck, Chin and Jawline Sculpting Wand, please click here.

To see a complete list of the ingredients for the Facial Instant Sculpting Wand please click here.

FAQ'S ABOUT MY ORDER

DID I SIGN UP TO AN AUTO SHIP/MONTHLY SUBSCRIPTION?

When you purchase from Spencer Barnes LA, it is a one time purchase only. You will only be billed for the one purchase. We do not have any auto-ship programs at this time.

WHERE ARE ORDERS SHIPPED FROM?

Orders within the USA are shipped from our Distribution Centre in New Jersey.

Orders to Canada are shipped from our Distribution Centre in Toronto, Ontario.

International orders are shipped out of various countries to abide by regulatory requirements. 

IS SALES TAX CHARGED ON MY ORDER?

Sales Tax is charged where applicable.

In the USA, sales tax only applies to New Jersey residents who pay 7 percent sales tax and Florida residents who pay 6 percent sales tax.

For international orders applicable taxes and duties will be calculated and the transaction summary prior to checkout.

HOW LONG DOES IT TAKE TO RECEIVE AN ORDER?

All orders should arrive within 5 to 7 business days depending on geographic location. Please note international orders can take up to 14 business days. HOW

MUCH WILL IT COST TO SHIP MY ORDER?

Standard Shipping is free on all orders within the continental USA and Canada. For all other orders shipping charges depend on destination and are calculated and shown in the transaction summary prior to checkout. Pricing and additional information is available on the shipping page.

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

You can shop at spencerbarnesla.com without creating an account. However, by creating an account you will be able to access your information at anytime.

CAN I PLACE AN ORDER OVER THE PHONE?

Unfortunately at this time, we only have email support, and can only purchase products via our website.

FAQ'S ABOUT RETURN/REFUND

CAN I RETURN PRODUCTS THAT I BOUGHT FROM SPENCERBARNESLA.COM?

If you are not completely satisfied with your purchase, notify us by email within 10 days of receiving your order.  You will receive a return authorization number and instructions.

Please note the customer is responsible for any return shipping charges, and returns must be shipped with tracking.  Full details available on the shipping page.

HOW DO I RECEIVE MY REFUND?

We will process your refund to the original form of payment upon receipt of the returned package. 

CAN I EXCHANGE MY PRODUCTS THAT I BOUGHT FROM SPENCERBARNESLA.COM?

At this time we do not offer exchanges on products.

MY TRACKING SHOWS MY RETURNED ITEMS HAS ARRIVED AT YOUR FACILITY, WHY HAVEN’T I RECEIVED MY REFUND?

Once received at our distribution facility it still needs to be inspected, processed and reported back to our head office. This can take up to 30 days, but we do expedite the wait time if given your tracking information to us via email.

WHY DO I NEED TO SEND BACK MY RETURNED PACKAGE WITH TRACKING?

We require you to use tracking with a returned shipment as an extra precaution in case it is lost. 

I SENT BACK THE RETURNED PACKAGE, I FORGOT TO USE TRACKING. DID YOU RECEIVE IT?

If we have no records of receiving your return, and it has not arrived at our distribution facility, we cannot process refund.


FAQ’S ABOUT PAYMENTS

WHAT PAYMENT METHODS DOES SPENCERBARNESLA.COM ACCEPT AND IS IT SAFE TO USE MY CREDIT CARD ONLINE?

We accept Visa, MasterCard, American Express and Discover credit cards. You may also. Payments are processed through a secure checkout system provided by Shopify or you may choose to pay for your purchase through PayPal payment service.

As an extra security measure, first-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

WHY IS MY FORM OF PAYMENT NOT BEING ACCEPTED?

We accept Visa, Mastercard, American Express and Discover credit cards. You can also make payment through PayPal.

We do not accept Debit Cards such as Visa Debit. Please check to ensure form of payment is accepted by Spencer Barnes LA. If you are still having issues email customerservice@spencerbarnesla.com. 

CURRENCY EXCHANGE FEES / INTERNATIONAL BANKING FEE

Depending on your bank institution you may be charged an international banking fee of $1.00 to $2.00 maximum.  We are not charging you this fee, and have no control over it.

 

FAQ’S ABOUT PRIVACY

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy.

 

FAQ’S MISCELLANEOUS

WHERE ARE SPENCER BARNES LA PRODUCTS MADE?

All Spencer Barnes LA  products are manufactured in the USA.

WHAT COUNTRIES DO WE SHIP TO?

Spencer Barnes LA now ships worldwide.