FREQUENTLY ASKED QUESTIONS

FAQ'S ABOUT THE NEW SCULPTING WAND XL

What is the new Neck XL Sculpting Wand?

The XL Wand is our revolutionary new fat melting formula for targeting fat under the chin, building collagen and regenerating new healthy skin cells  

How is it different from the Original Neck Wand?

The new Neck wand XL contains our new proprietary Fat Melting Complex in addition to the skin tightening and wrinkle fighting ingredients of our original formula.

How does the XL Wand work?

The fat melting formula mimics a high metabolic physiological response that causes fat to melt, comparable to the way exercise burns fat. Our topical serum was formulated specifically to gently target the fat cells that are known to accumulate under the chin, jaw and neck area.

Are the results permanent?

Once your fat cells are melted, they are gone for good, but your body can create new fat cells to replace them depending on your lifestyle and diet. Continue to use the wand as long as you have fat cells that you wish melt.

Do I need to use both the Original and XL Wands?

We recommend using the XL at night to get the fat burning benefits and the regular formula during the day to maximize your results around the clock.

Where can I use the XL Wand?

The serum is formulated and tested for use on the neck and jawline area only. We do not recommend using it in other areas of the face or body.

How long does it take to see results?

During Clinical testing some participants saw visible results overnight and more dramatic results were noticeable in to 2-4 weeks.

FAQ'S ABOUT THE SCULPTING WANDS

What are the Sculpting Wands?

The Sculpting Wands are a revolutionary product in advanced skin care. It is the first all-in-one product and device that solves a universal skin aging problem we can all relate to.

It is the best option for non invasive, safe and effective sculpting of the areas of the neck and face.  It is a serum within a special wand applicator, similar to a roller-ball. The wand is airless and has an antimicrobial tip to maintain the purity of the ingredients during use.

What is the Neck, Chin and Jawline Sculpting Wand?

The Neck, Chin and Jawline Sculpting Wand contains a serum with active ingredients to firm, tighten and lift the areas of the neck, chin and jawline.  Each application delivers a measured dose (104 doses per wand) and allows you to target the problem areas.

What is the Instant Facial Sculpting Wand?

The Instant Facial Sculpting Wand serum contains active ingredients to firm, tighten and smooth the areas of the face including the eyes, forehead, lip, nasolabial folds, and the cheeks. It holds approximately 100 doses, approximately a one month’s supply, if used morning and evening.

What is the difference between the two Wands?

There are different ingredients within the wands. The Instant Facial serum is specifically designed to not irritate the delicate skin around the eyes and the lips. There are also relaxants in the Instant Facial Wand that are opposite of what you would want to use on your neck, chin or jawline where you would need tightening and lifting.

The Neck, Chin and Jawline Sculpting Wand we do not recommend for the face as it is a more aggressive formula and not suited for the thinner skin of the eyes and forehead.

But they both use the same unique macro-sphere delivery system and employ the same peptides as found in healthy skin to achieve the best results.

How do the Sculpting Wands work?

The Sculpting Wand utilizes encapsulated time-released concentrated ingredients that, through the unique sphere delivery system, targets the problem areas and remains on the upper dermis to maintain and deliver results immediately and over time.

How long do the effects last?

The serums tightens and firms for several hours but with continued use you will see cumulative benefits to the skin. It hydrates and provides ingredients to build collagen and smooth the skin over time. We recommend morning and bedtime applications.

Is the product safe?

The Spencer Barnes LA Sculpting Wands are an advanced scientific formulation which uses only the highest quality FDA approved ingredients which have been rigorously safety tested.

The face and neck are sensitive areas and as such, individuals are likely to experience anything from a mild tingling sensation to a warm feeling. This is normal and will subside quickly.

Skin will begin to desensitize and the initial tingling and warmth will cease after the first few days of use. If the sensation becomes uncomfortable remove with lukewarm water, let the skin rest and try a small amount of product.

Is the product safe for women breastfeeding or pregnant?

We always recommend consulting with your healthcare provider.

Why don’t I feel any tingling or heat sensation when applying?

Everyone experiences the serum differently. Depending on other skincare products you have used, your skin could be desensitized to feeling certain ingredients, it also depends on one’s skin sensitivities.  If you do not feel any sort of tingling or heat, that does not mean that the product isn’t working as the ingredients and macro-spheres are still being absorbed into the skin and going to work.

Why isn’t serum dispensing from my Sculpting Wand?

Please sit your Sculpting Wand tip side down for a few minutes, then press firmly but slowly a number of times to get the serum flowing again. Best practice is to store your Sculpting Wands tip side down.

If the products are gluten free, why does it include hydrolyzed wheat protein?

All our ingredients are laboratory tested to ensure they meet strict FDA standards.

We meet the FDA criteria and have certification as Gluten Free. The FDA currently defines any item having less than 20 ppm of gluten can be certified as Gluten Free.

Can I apply the Wands on other parts of my body?

Our products are formulated and tested to be used on the specific areas they are intended for, therefore we do not recommend using the wands on other parts of the body.

Can I refill the sculpting wands?

The Sculpting Wand device is manufactured as as single unit and cannot be refilled.

Should I be using the Instant Facial Sculpting Wand all over my face?

No, unlike the Neck, Chin and Jawline Sculpting Wand (which is used all over neck/chin/jaw area), you are best to use the Instant Facial Wand on certain areas you would like to treat. The product will run out very fast if you used it as a full face serum. It is highly concentrated, and you do not need much per area.

Can i wear makeup or any other creams after applying?

We recommend you use the product on fresh cleansed, dry skin. Wait 5-10 min for product to fully absorb, and then you can apply any additional skincare, makeup, and sunscreen.

What are the ingredients in the Sculpting Wands?

The Sculpting Wands are Fragrance Free, Paraben Free, Gluten Free and 100% Vegan.

To see a complete list of the ingredients for the Neck, Chin and Jawline Sculpting Wand, please click here.

To see a complete list of the ingredients for the Facial Instant Sculpting Wand please click here.

FAQ'S ABOUT THE LIP PLUMP & SCULPT FILLER

What is the SBLA Lip Plump and Sculpt Filler?

Our SBLA Lip Plump and Sculpt Filler is a revolutionary new product. It is the first lip plumper to mimic lip injections by sculpting the lips, lifting the lip line and giving you customized plump and augmentation. It will create natural poutier lips without a needle, pain, bruising and swelling.

Do I have to do all the applications steps to get the full effect?

This is the first lip plumper to mimic lip injections by sculpting the lips, lifting the lip line and giving you customized plump and augmentation. Define your cupid’s bow, lift your upper lip line, create natural poutier lips without a needle, pain, brushing and swelling. Follow all of the application steps and you will achieve all of these wonderful and highly desired results

How does your product compare to other lip plumpers?

As a company we try not to compare our products to others but we have created a revolutionary new product in the SBLA Lip Plumper with a proprietary blend of ingredients and technology. One of our ingredients Volulip™ is a raw material that is a blend of ingredients and peptides that increase lip volume as well as absorption. Our SBLA Lip Plumper is the first lip plumper to mimic lip injections by sculpting the lips, lifting the lip line and giving you customized plump and augmentation.

Why is your lip plumper more expensive than others?

Our Lip Plumper is $42.00 which is in line with many lip products on the market today. We use proprietary ingredients and a unique delivery system. Our proprietary technology increases the lip volume while simultaneously smoothing, and hydrating the lips. We are positive you will be thrilled with this revolutionary new product.

How does it work?

We designed the Spencer Barnes Instant Lip Plump & Sculpt Filler to be easy for you to apply at home and on the go.
-Start with dry, clean lips for the best result.
-Apply to the outline of the lips following the natural lip line, including the cupid’s bow. 
-Apply liberally to the surface of the lips in an upward motion on the top lip and in a downward motion on the bottom lip.
-You can also apply underneath the base of the lips and mimic a lip injection in order to augment and lift the lips, for more dramatic results.
-Once you’re done, wait 5 minutes and if you wish pat down any shine or simply apply any lip color on top.
Note: You may feel a warm or mild tingling sensation when applying the product. This is totally normal and will subside within a few minutes.

Is the SBLA lip plumper gloss colourless?

Yes! It is colourless so you can use the SBLA Lip Plumper under, over (or both) any of your favourite colours or on its own as a clear shine!

How long does the plumping last?

The SBLA Lip Plumper works for 3 to 6 hours and often more on some of our customers.

What if I don't see results immediately?

Moisture can greatly reduce the effectiveness and the ability for the ingredients to penetrate into the skin so please make sure your lips are not wet when applying and try to avoid licking your lips for the first few minutes after applying.

While most people will see plumping immediately, some people may need to use it a few times before really seeing true results. There are cumulative results from regular repeated use so don’t give up. 

Is it safe to use throughout the day?

Yes it is safe to use the Spencer Barnes LA Instant Lip Plump & Sculpt Filler all day long.  The more you use it the plumper your lips will become.

FAQ'S ABOUT E-GIFT CARDS

Do you offer E-Gift Cards?

We offer Gift Cards in the form of (electronic) E-Gift Cards in denominations ranging from $25 to $500 and can only be used at spencerbarnesla.com

Do E-Gift Cards expire?

Our E-Gift Cards do not have an expiration date.

Are E-Gift Cards Transferrable?

E-Gift Cards are fully transferable to anyone you choose. Anyone who has the E-Gift Card’s code can use it towards their purchase on Spencerbarnesla.com. Simply forward the email to the person you wish to use your gift card.

Do E-Gift Cards have cash value?

SBLA E- Gift Cards do not have any cash value and can only be used to purchase products from SpencerBarnesLA.com

Can I return an E-Gift Card?

The E-Gift Card itself is not returnable, redeemable or exchangeable for cash. If you would like to return an item that was purchased using an E-Gift Card, your refund will be credited back to you in the form of a new E-Gift Card.

How can I check the balance of an E-Gift Card?

You can check the balance by emailing customerservice@spencerbarnesla.com . You will need to include the E-Gift Card number in your email.

What should I do if my E-Gift Card has been lost or stolen?

Please treat your E-Gift Card like cash. The value of the E-Gift Card will not be replaced if it is lost, damaged or stolen.

FAQ'S ABOUT MY ORDER

Did I sign up to an auto ship/monthly subscription?

When you purchase from Spencer Barnes LA, it is a one time purchase only. You will only be billed for the one purchase. We do not have any auto-ship programs at this time.

Where are orders shipped from?

Orders within the USA are shipped from our Distribution Centre in New Jersey.

Orders to Canada are shipped from our Distribution Centre in Toronto, Ontario.

International orders are shipped out of various countries to abide by regulatory requirements. 

Is sales tax charged on my order?

Sales Tax is charged where applicable.

In the USA, sales tax only applies to New Jersey residents who pay 7 percent sales tax and Florida residents who pay 6 percent sales tax.

For international orders applicable taxes and duties will be calculated and the transaction summary prior to checkout.

How long does it take to receive an order?

All orders should arrive within 5 to 7 business days depending on geographic location. Please note international orders can take up to 14 business days. HOW

Much will it cost to ship my order?

Standard Shipping is free on all orders within the continental USA and Canada. For all other orders shipping charges depend on destination and are calculated and shown in the transaction summary prior to checkout. Pricing and additional information is available on the shipping page.

Do I need to set up an account to place an order?

You can shop at spencerbarnesla.com without creating an account. However, by creating an account you will be able to access your information at anytime.

Can I place an order over the phone?

Unfortunately at this time, we only have email support, and can only purchase products via our website.

FAQ'S ABOUT RETURN/REFUND

Do you offer a money back guarantee?

If you are not satisfied with your purchase, simply notify us by email within 15 days of receiving your order and we’ll send you a return authorization number and instructions for the return.  We will process your refund to the original form of payment upon receipt of the returned item. Please note the customer is responsible for any return shipping charges , and return shipments must be sent with tracking.

How do I receive my refund?

We will process your refund to the original form of payment upon receipt of the returned package. 

Can I exchange my products that I bought from SpencerBarnesLA.com?

At this time we do not offer exchanges on products.

My tracking shows my returned items has arrived at your facility, why haven’t I received my refund?

Once received at our distribution facility it still needs to be inspected, processed and reported back to our head office. This can take up to 30 days, but we do expedite the wait time if given your tracking information to us via email.

Why do I need to send back my returned package with tracking?

We require you to use tracking with a returned shipment as an extra precaution in case it is lost. 

I sent back the returned package, I forgot to use tracking. Did you receive it?

If we have no records of receiving your return, and it has not arrived at our distribution facility, we cannot process refund.

FAQ'S ABOUT PAYMENTS

What payment methods does spencerbarnesla.com accept and is it safe to use my credit card online?

We accept Visa, MasterCard, American Express and Discover credit cards. You may also. Payments are processed through a secure checkout system provided by Shopify or you may choose to pay for your purchase through PayPal payment service.

As an extra security measure, first-time orders must also be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

Why is my form of payment not being accepted?

We accept Visa, Mastercard, American Express and Discover credit cards. You can also make payment through PayPal.

We do not accept Debit Cards such as Visa Debit. Please check to ensure form of payment is accepted by Spencer Barnes LA. If you are still having issues email customerservice@spencerbarnesla.com. 

Currency exchange fees / international banking fee

Depending on your bank institution you may be charged an international banking fee of $1.00 to $2.00 maximum.  We are not charging you this fee, and have no control over it.

FAQ'S ABOUT AFTERPAY

What is instalments by Afterpay?

Instalments by Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest.

How do I use Instalments by Afterpay?

Simply shop online and add items to your shopping bag and checkout as normal. At the checkout choose Instalments by Afterpay as your payment method. First-time customers will need to register with Afterpay and provide payment details. Returning customers simply log in to make their purchase. It’s that easy!

Please note that all items in your shopping bag must be eligible for Instalments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

Can I use instalments by Afterpay if I’m an international customer?

Afterpay is only offered to our customers who have a US billing address, US shipping address, a US Visa or Mastercard (credit or debit card), and a US mobile phone number. Customers with international billing addresses, shipping addresses, and/or phone numbers will not be able to set up an account with Afterpay.

How does the payment schedule work?

All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted every two weeks from your chosen payment method.

Where can I find common questions about payments?

Please check the Afterpay website

When will my items be delivered if I use instalments by Afterpay?

Afterpay orders are delivered as per our standard shipping time frame after you complete your order online.

Is there a limit to how much I can spend on a single transaction?

Yes, Spencer Barnes LA has a $1,000 transaction value limit that applies to purchases made on on our site using Instalments by Afterpay.

Which products are not eligible for purchase using instalments by Afterpay?

Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.

How do I return an item purchased using instalments by Afterpay?

You can return your Afterpay purchase within 10 days. Once we have received your return, Afterpay will be notified and will process the appropriate refunds. Please do not return your purchase to Afterpay.

If you believe there is fault or concern with your Afterpay purchase payment, please contact Afterpay customer support at info@afterpay.com

Where can I find out more about Afterpay?

If you would like to know more about Afterpay, visit www.afterpay.com for a comprehensive list of FAQs, terms, purchase payment agreement as well as Afterpay’s Privacy Policy

FAQ'S ABOUT PRIVACY

Is my personal information kept private?

We take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy.

FAQ'S MISCELLANEOUS

Where are Spencer Barnes LA products made?

All Spencer Barnes LA  products are manufactured in the USA.

What countries do we ship to?

Spencer Barnes LA now ships worldwide.

Why do beauty products not work on everyone?

A big part of how beauty products work for on each individual person is body chemistry. Each person’s body chemistry is different and therefore the same results are not experienced by everyone.

There are about 20% of people whose body chemistry just does not match with a product ingredients and they do not achieve optimum results.  

We appreciate you giving our products a try and we want your experience with SBLA to be a pleasant one. Please contact our customer service department to discuss any issues that you are experiencing.  

How long should I use a product to see results?

It can be hard to know exactly when results will appear. Generally speaking, it takes about 28 days for skin cells to turn over, which means that almost all products require at least one month of use before you'll see the desired results. However at SBLA out formula’s are crated with advance technology that will deliver results sorer than most products.

Can I get a discount?

From time to time we do have specials and discounts. If you are on our mailing list you will always be aware of any upcoming specials on Spencer Barnes LA products.
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